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Returns

In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition (all original tags attached) and suitable packaging with your invoice and quoting whether an exchange/refund is required within 14 days of receipt.

We will issue a full refund (excluding the original delivery charge) once we receive your return or exchange the item for another size/colour if preferred.

The cost of returning the item to us is your responsibility. Any items returned without a name, address, eBay ID or invoice number can not be refunded or exchanged until you have contacted us with your details.

Please note: The item is your responsibility until it reaches us. For your own security, we recommend that you send the parcel using a tracked delivery service that insures you for the value of the goods and provides you with a tracking number.

Please confirm with your courier that we have received your return before contacting our customer care as we will not accept responsibility for items that have been lost by your courier.

Exchanges

For exchanges please clearly state size, Colour and Item Number you wish to exchange for. Please include the original postage cost for your exchange to be sent out. You can pay this through PayPal to our account pixfabenterprises@gmail.com.
Once paid please send us the transaction ID through eBay messages.

The product has arrived faulty / damaged, what should I do?

We apologise for the inconvenience if we have delivered a faulty or damaged item. If the product you have ordered has arrived faulty or damaged, please contact us through eBay messaging service and instructions will be provided.Our recommended returns service is Royal Mail 2nd Class.

Your PayPal account will be refunded in full plus return postage costs incurred upon arrival back to us.

I have been delivered the wrong product, what should I do?

We apologise for the inconvenience if we have delivered the wrong item, please contact us through eBay messaging service and instructions will be provided. Our recommended returns service is Royal Mail 2nd Class.

Your PayPal account will be refunded in full plus return postage costs incurred upon arrival back to us.

Seven Day Cooling-Off Period (EU Only)

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund less original shipping costs but you must return the cancelled items to us.

Statutory Rights

Your UK statutory rights are not affected by our returns policy.